Moonglu Product Shipping and Delivery
We take our business very seriously and all our orders are dealt with as efficiently as possible. Items displayed in stock on our website are products that we physically have instock at Moonglu, Ripon. We do not list items, then order them from a 3rd party distributor.
Our larger items such as bikes, wheels and turbo trainers are dispatched using Parcelforce Worldwide couriers. We use a tracked 24 or 48hr service within the UK and customers can expect an email with a tracking number and a link to the Parcelforce Track It webpage after the item has left the shop. Packages will require a signature on delivery. Customers placing an order can select a billing and separate shipping address during the order process. It is preferable though not required that a mobile telephone telephone number is given during the order process. We will not use this number other than to contact you in the event of a problem with delivery.
Smaller packages are dispatched by Royal Mail. We always use a signed for service and insure the contents to cover their value.
We receive bikes from our suppliers in a semi assembled but not fully set up state. Final assembly in our workshop usually requires between 45 minutes to 1 hour by a qualified bike mechanic. They do not arrive in a suitable state for us to ship them straight out to customers and we will never ship them out in this state. All our bikes are removed from their original packaging, inspected, assembled and fully set up prior to dispatch.
Once we are happy that they are set up and the bikes are in saleable condition we will repackage the bike in a fashion where we know the bike will arrive safely without any transit damage. We also aim to minimize any assembly for the consumer. In most cases the consumer will need to remove the packaging material, refit the seatpost, straighten and refit the handlebars and/or stem and fit pedals.
Although we keep re-assembly to a minimum if you are in any doubt about your new bike it is always sensible to book it in to a quality local bike shop for a final check over before use.
Depending on the time of order we will aim to ship a bike out within 24 hours of the order. This may vary at weekends or Bank holidays but we will keep a customer up to date on the order progress by phone or email.
Bikes are dispatched Free of Charge using a Parcelforce tracked service. Once the bike has left Moonglu an email will be sent with tracking number and a link to the tracking page on the Parcelforce website.
We advertise 2 catagories of wheels on our website, custom hand built wheels and factory built wheels. Factory built wheels will be packaged and dispatched almost immediately, certainly within 24 hours of the confirmed order. We only advertise factory wheels that we have in stock on our website allowing us to be prompt with dispatch.
Our hand built wheels are fully custom, hand built from scratch by wheel builder and owner Neil Dunkley. It can be difficult to give an accurate delivery time for these wheels as factors such as time of year, availability of specific parts, workload and actual time can have a huge effect on turnaround. Neil is incredibly passionate about his wheels and he likes to be efficient with each order without rushing the end product to meet a deadline.
In most circumstances we aim to deliver hand built wheels within 10 days of the original order. If there are any specific reasons this deadline cannot be met the customer will be advised by phone or email.
Both factory wheels and hand built wheels are dispatched Free of Charge using a Parcelforce tracked service. Once the wheels have left Moonglu an email will be sent with tracking number and a link to the tracking page on the Parcelforce website.
International Shipping and Brexit Information
Our custom bike wheels attract interest not just from within the United Kingdom but also overseas. After January 1st 2021 (Brexit) when the UK leaves the EU, Moonglu can still ship wheels to European destinations. Wheels will be shipped from the UK by GLS, a partner of Parcelforce UK. We have made the decision to pay for local tax and duties upfront meaning our customers will not be subject to local taxes on arrival. The price you pay on our website including carriage will not include any extra hidden charges.
At the additional shipping price shown we can ship wheels to the following countries:
- Andorra - £55
- Austria - £55
- Belgium - £50
- Bulgaria - £65
- Croatia - £65
- Cyprus - £65
- Czech Republic - £65
- Denmark - £65
- Finland - £65
- France - £50
- Germany - £55
- Greece - £65
- Hungary - £65
- Ireland (Eire) - £50
- Italy - £60
- Luxembourg - £55
- Netherlands - £55
- Norway - £65
- Poland - £65
- Portugal - £65
- Romania - £65
- Slovakia - £65
- Slovenia - £65
- Spain - £60
- Sweden - £65
- Switzerland - £60
Unfortunately due to the large volume of the bike wheel boxes these International Shipping rates are unavoidable. Shipping is expensive and couriers charge us by volume for International packages, however we do use a reliable Euro Priority service through our UK couriers Parcelforce. Packages are usually delivered between 3-5days anywhere in Europe from the day of dispatch.
We do not list shipping to countries outside Europe as we haven't found a cost effective way to send wheel boxes to places such as Canada, The United States and Australia. If you do see an item that you can't find anywhere else please contact us by email and we'll see what can be arranged. We have shipped wheels to Australia before as the customer couldn't find a pair of wheels anywhere else.