MOONGLU OFFER A FLEXIBLE RETURNS POLICY
----
Moonglu conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.
Returns or exchange
********************************
There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc).
Goods must be returned within 30 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
Custom Items
********************************
Certain items on our site are categorised as ‘Custom’ items. We cannot accept returns either online or instore for custom items. Items deemed to be custom are clearly stated in the ‘Returns Category’ box on the ‘Additional Information’ tab in the online shop. To avoid disappointment please bear this in mind when ordering custom items.
Faulty, damaged or broken
********************************
All goods purchased from Moonglu are coved by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from Moonglu has developed a fault then please contact us before returning goods as many problems may be solved without you incurring postage costs. If the goods need to be returned:
Goods must be clean, not covered in muck and oil.
Goods should be accompanied with covering letter
Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer!
Moonglu errors
********************************
Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item.
Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
We can only refund the cost of 1st Class Royal Mail or Standard Parcels for larger items. These are both standard services at the Post Office and should arrive within a few days.
You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
Goods must be accompanied with a covering letter.
Returns address
********************************
Moonglu 57 Blossomgate, Ripon, North Yorkshire, HG4 2AN
If you have a question about a return or exchange please email us at: info@moonglu.com or telephone us on 01765 601106.